Shipping & Returns
All items are MADE TO ORDER. Production time can take up to ****1-2 WEEKS****. USPS shipments arrive within 3-7 business days from the ship date. Email confirmation will be sent once your order is shipped.
All items are MADE TO ORDER. Production time can take up to ****7 DAYS****. USPS shipments arrive within 3-7 business days from the ship date. All CUSTOM Orders take 2-3 weeks to process and ship.
All items are MADE TO ORDER. Production time can take up to ****1-2 WEEKS****. USPS shipments arrive within 3-7 business days from the ship date. All CUSTOM Orders take 2-3 weeks to process and ship. Shipping costs reflect the weight and size of our coir mats (they are pretty heavy!). Each mat weigh 5 lbs each so, unfortunately, they can't be shipped via regular/first class mail and we using Priority Mail. Luckily, that means all shipments include a tracking number! If you have any questions about shipping, send us a message.
Shedding is normal and will diminish with regular vacuuming; Loose fibers are common, clip with scissors; Any creases in doormat should disappear in a week or two; Keep away from excessive moisture; Doormats in direct sunlight will fade over time, rotate your doormat; Blot spills immediately with a cloth; Harsh chemicals may damage or fade doormat; Use doormat protectors under heavy furniture. Coir doormats are stain, rot and mildew resistant. Can be easily cleaned by a good shake or vacuuming. We highly recommend that you keep your mat as dry as possible to avoid darkening of the fibers.
We offer digital proofs for customized items only, once the item is purchased. Unfortunately, we cannot offer proofs prior to purchase due to the amount of inquiries we receive. If you would like a proof, please let us know in the notes section at checkout.
Production and/or shipment does not happen until items are paid in full. Once order is in production, we do not accept cancellations as they are made to order.
Please be advised that we are not responsible for lost or stolen welcome mats once your order has shipped, PLEASE use a shipping address at an attended location (business, home that is occupied during the day) especially during the holiday season!
If you are missing an item, you must report it to us VIA email (firstname.lastname@example.org) within 48 hours and we will do our best to try to find it. If an item is, in fact, lost in the mail we will work with you to file a claim/or do it on your behalf and once the refund is received, we will re-send a new mat. Please note: The mat that we'll re-send MUST go to a different address and will require signature.
Please make sure that your shipping address is correct during checkout. If a change needs to be made, please notify us via email (email@example.com)within 24 hours of purchase. We will make every attempt to update the address when shipping. If your item is returned to us due to a mistake in the shipping address, you will be required to purchase a new shipping label and we will re-ship.
We do not offer returns on custom orders. We know you will LOVE your doormat but if you don't, we offer a 7 day return policy. We must be notified via email (firstname.lastname@example.org) within 48 hours of delivery if you need a refund. This applies to non-custom/standard designs and the mat must be un-used and we will not refund shipping charges. Buyer will be responsible for shipping charges to return the item is a refund is approved.
Payment, Pricing & Promotions:
BAUS by Victor Group reserves the right to have periodic promotions throughout the year. Discounts apply to regular priced items within the guidelines of the promotion. Discounts will be applied to your cart subtotal before taxes and shipping. Applicable taxes and fees will still be applied. The discount is only valid through the dates listed on the promo. You may redeem one promotion code per order.
Orders over $200 are considered bulk orders. Special packaging may be required to ensure the safe delivery of your items. Individual gift boxes, packaging and product labels are not included in bulk orders. Custom packaging slips, messages and exterior box label is included. The production time for a bulk order is 5-7 business days. Bulk orders will be shipped via FedEx Ground. Free Shipping on orders over $200 available in the continental US only. Orders exceeding a certain weight requiring shipment by pallet do not apply.
This document was last updated July 10, 2017.