Shipping & Returns
All items are MADE TO ORDER. Email confirmation will be sent once your order is shipped. We ship using USPS Priority because we believe its the highest quality shipping currier.
Production time can take up to ****3-4 DAYS****. USPS Priority shipments arrive within 1-3 business days from the ship date. All CUSTOM Orders take 1 week to process and ship.
Production time can take up to ****5-7 DAYS****. USPS Priority shipments arrive within 1-3 business days from the ship date. All CUSTOM Orders take 1 week to process and ship. Shipping costs reflect the weight and size of our coir mats (they are pretty heavy!). Each mat weigh 5 lbs. each so, unfortunately, they can't be shipped via regular/first class mail and we using Priority Mail. Luckily, that means all shipments include a tracking number! If you have any questions about shipping, send us a message.
Shedding is normal and will diminish with regular vacuuming; Loose fibers are common, clip with scissors; Any creases in doormat should disappear in a week or two; Keep away from excessive moisture; Doormats in direct sunlight will fade over time, rotate your doormat; Blot spills immediately with a cloth; Harsh chemicals may damage or fade doormat; Use doormat protectors under heavy furniture. Coir doormats are stain, rot and mildew resistant. Can be easily cleaned by a good shake or vacuuming. We highly recommend that you keep your mat as dry as possible to avoid darkening of the fibers.
We offer digital proofs for customized items only, once the item is purchased. Unfortunately, we cannot offer proofs prior to purchase due to the amount of inquiries we receive. If you would like a proof, please let us know in the notes section at checkout.
All Affirmation Candles are made in small batches with quality ingredients, intention, and love. Please keep in mind that wax melts and we use Priority shipping to get your candle to your ASAP. Please allow 1-4 BUSINESS days for the preparation and production of candles. USPS Priority shipments arrive within 1-3 business days from the ship date.
My candle arrived damaged! What do I do?
The seller can not be held responsible for the weather, or how and where your candle was kept when it was shipped. However, we will do our best to get a quality product or work with you to file a claim with USPS. If you open your package and the product is damaged due to poor packaging, please email a photo of (1) the damaged item and (2) the package as you received it to firstname.lastname@example.org and we'll send you a replacement ASAP.
Production and/or shipment does not happen until items are paid in full. Once order is in production, we do not accept cancellations as they are made to order.
Please be advised that we are not responsible for lost or stolen items once your order has shipped, PLEASE use a shipping address at an attended location (business, home that is occupied during the day) especially during the holiday season!
If you are missing an item, you must report it to us VIA email (email@example.com) within 48 hours and we will do our best to try to find it. If an item is, in fact, lost in the mail we will work with you to file a claim/or do it on your behalf and once the refund is received, we will re-send a new item. Please note: The item that we'll re-send MUST go to a different address and will require signature.
Please make sure that your shipping address is correct during checkout. If a change needs to be made, please notify us via email (firstname.lastname@example.org)within 24 hours of purchase. We will make every attempt to update the address when shipping. If your item is returned to us due to a mistake in the shipping address, you will be required to purchase a new shipping label and we will re-ship.
We do not offer returns on custom orders. We know you will LOVE your doormat but if you don't, we offer a 7 day return policy. We must be notified via email (email@example.com) within 48 hours of delivery if you need a refund. This applies to non-custom/standard designs and the mat must be un-used and we will not refund shipping charges. Buyer will be responsible for shipping charges to return the item is a refund is approved.
Payment, Pricing & Promotions:
BAUS by Victor Group reserves the right to have periodic promotions throughout the year. Discounts apply to regular priced items within the guidelines of the promotion. Discounts will be applied to your cart subtotal before taxes and shipping. Applicable taxes and fees will still be applied. The discount is only valid through the dates listed on the promo. You may redeem one promotion code per order.
Orders over $200 are considered bulk orders. Special packaging may be required to ensure the safe delivery of your items. Individual gift boxes, packaging and product labels are not included in bulk orders. Custom packaging slips, messages and exterior box label is included. The production time for a bulk order is 5-7 business days. Bulk orders will be shipped via FedEx Ground. Free Shipping on orders over $200 available in the continental US only. Orders exceeding a certain weight requiring shipment by pallet do not apply.
This document was last updated September 13, 2017.