Shipping & Care
HOLIDAY SHIPPING SEASON IN HERE!!
All items are MADE TO ORDER and most are HANDMADE. Email confirmations are sent once your order is received and then shipped. Please allow 6-7 BUSINESS DAYS for items to be marked as Shipped. We ship using USPS Priority because we believe its the highest quality shipping currier. USPS Priority Shipping is 1-3 days. Please note: Some of our items are hand-made. Production + Shipping times may vary by product (see below).
Attention: Our offices are closed between 12/20 - 12/25. Any order placed after 12/20 will not going into production until we reopen 12/25 and won’t be shipped until 1/1/19. We apologize in advance for any inconvenience and hope you understand that we need time off to recharge just like you :)
All jackets/flight suits are MADE TO ORDER, which means they are made at the time of purchase. Production time can take up to ****5-7 BUSINESS DAYS****(not including shipping). USPS Priority shipments arrive within 1-3 business days from the ship date.
ALL Orders take ***5-7 BUSINESS DAYS*** for production (not including shipping). USPS Priority shipments arrive within 1-3 BUSINESS days from the ship date. Shipping for doormats reflect the weight (they are pretty heavy!) and distance its traveling to. Each mat weighs 5 lbs. each so, unfortunately, there’s no way to get around the cost. Right now, we’ve set shipping costs for doormats to match USPS Large Flat Rate prices which means everyone pays the same. We ship from California, so if you’re local or a neighboring state… Try ordering from our Etsy shop for local shipping rates. All orders include a tracking number and carrier provided insurance! If you have any additional questions about shipping, send us a message.
Shedding is normal and will diminish with regular vacuuming; Loose fibers are common, clip with scissors; Any creases in doormat should disappear in a week or two; Keep away from excessive moisture; Doormats in direct sunlight will fade over time, rotate your doormat; Blot spills immediately with a cloth; Harsh chemicals may damage or fade doormat; Use doormat protectors under heavy furniture. Coir doormats are stain, rot and mildew resistant. Can be easily cleaned by a good shake or vacuuming. We highly recommend that you keep your mat as dry as possible to avoid darkening of the fibers.
We offer digital proofs for customized items only, once the item is purchased. Unfortunately, we cannot offer proofs prior to purchase due to the amount of inquiries we receive. If you would like a proof, please let us know in the notes section at checkout.
Takes about 3-4 BUSINESS days to ship.
Care: For washing, we’d recommend cold gentle cycle and hang dry. We wouldn’t recommend washing it very often.
FLORAL SAGE SMUGE BUNDLES:
Warning: In some homes this may set off your fire alarm. So take care of your fire alarm before you begin.
CARE: Takes two weeks for flowers to completely dry. Do not burn until 100% dry. DO NOT blow your smudge stick out.
Due to the handmade and tedious act of beading, process time is 7-10 BUSINESS DAYS during this holiday season.
GENERAL SHIPPING INFORMATION
Production and/or shipment does not happen until items are paid in full. Once order is in production, we do not accept cancellations as they are made to order.
Please be advised that we are not responsible for lost or stolen items once your order has shipped, PLEASE use a shipping address at an attended location (business, home that is occupied during the day) especially during the holiday season!
If you are missing an item, you must report it to us VIA email (firstname.lastname@example.org) within 48 hours and we will do our best to try to find it. If an item is, in fact, lost in the mail we will work with you to file a claim/or do it on your behalf and once the refund is received, we will re-send a new item. Please note: The item that we'll re-send MUST go to a different address and will require signature.
Please make sure that your shipping address is correct during checkout. If a change needs to be made, please notify us via email (email@example.com)within 24 hours of purchase. We will make every attempt to update the address when shipping. If your item is returned to us due to a mistake in the shipping address, you will be required to purchase a new shipping label and we will re-ship.
We do not offer returns on custom orders. We know you will LOVE your doormat but if you don't, we offer a 7 day return policy. We must be notified via email (firstname.lastname@example.org) within 48 hours of delivery if you need a refund. This applies to non-custom/standard designs and the mat must be un-used and we will not refund shipping charges. Buyer will be responsible for shipping charges to return the item is a refund is approved.
Payment, Pricing & Promotions:
BAUS by Victor Group reserves the right to have periodic promotions throughout the year. Discounts apply to regular priced items within the guidelines of the promotion. Discounts will be applied to your cart subtotal before taxes and shipping. Applicable taxes and fees will still be applied. The discount is only valid through the dates listed on the promo. You may redeem one promotion code per order.
Quantities over 25 are considered bulk orders. Special packaging may be required to ensure the safe delivery of your items. Individual gift boxes, packaging and product labels are not included in bulk orders. Custom packaging slips, messages and exterior box label is included. The production time for a bulk order is 1-2 weeks (please contact us directly for your specific order). Bulk orders will be shipped via USPS Priority Mail. Free Shipping on orders over $150 available in the continental US only. Orders exceeding a certain weight requiring shipment by pallet do not apply.
This document was last updated 11/15/2018.